http://www.healthcare.uiowa.edu/igec/resources-educators-professionals/presentations/viewPresentation.asp?USER5=20050128g (and if this link doesn’t work, see alternate below)
This outstanding presentation by Dr. Marcy Rosenbaum is a University of Iowa product with multimedia that may work best with any of a number of web browsers so experiment with IE 9, Firefox, Safari, or Google Chrome. You’ll need Quick Time player and if you get a message box that says something MIME–trying clicking “No” if clicking “Yes” causes the application to hang. It can take a minute to load. As physicians, we’re typically not trained to give bad news and many of us avoid this interaction. Marcy shows us how to apply the SPIKES protocol, which can make this painful process a little easier . And there are many kinds of bad news that clinicians may have to give. We may have to tell patients they have life-threatening diseases, or that they have to be moved from a general medical unit to a locked psychiatric unit for safety reasons, or that we have to get a court order to do that, and so on.
And if that link doesn’t work, here is another presentation which is excellent as well:
1. Baile, W.F., et al., SPIKES-A six-step protocol for delivering bad news: application to the patient with cancer. Oncologist, 2000. 5(4): p. 302-11.